We try to look for any handmade product we ship before shipping them out. However if you have received any defects, you must notify us within 5 business days of receiving them.
All returns are handled on a case by case basis. In most cases, Inspirala does not cover the shipping cost of a returned item. Returns must be received within 5 days from your received package.
All returned merchandise must be new, unworn, unwashed and in original package with all tags attached. If those conditions are not met for the returned items we could not accept it.
We are not responsible for any damaged occurred during transportation or delivery. All damaged occurred during transportation or delivery must be filed with the shipping company directly.
Custom orders are non-refundable. If there is an issue with your order we will be happy to work with you to come to a solution. Since all of the items are handmade, there may be variations between or even within an order.
In order to resolve cases, we must be contacted within a reasonable amount of time from the product shipping date. For any issue regarding an order, we must be contacted with 10 days of receiving the package date or we may not be able to help resolve the issue.
If there is an error with your order or if there are any changes you wish to make after your order has been placed, we require that you contact us within 12 hrs of the order being placed or by the following business day if the order was placed over the weekend.
When contacting us with an issue, please be sure to include photos for our reference.You may contact us with your pictures and comments.
Inspirala Boutique :)